Who we are
This policy applies to CREST, operated by Crest Aspen LLC, and to information collected through ridewithcrest.com, direct communications and transportation services.
Information we collect
When you request or arrange transportation, we may collect your name, phone number, email address, pickup and destination details, travel dates and times, passenger and luggage counts, flight information, reply preference, accessibility or child-seat needs, and any notes you choose to provide.
The website also records basic referral and campaign information, such as the page you visited, referring website, campaign tags and the time of your first visit. This information may be stored in your browser and submitted with your request so CREST can understand how customers find the service.
How we use information
- Respond to requests and provide quotes.
- Plan, confirm and deliver transportation.
- Communicate about pickups, delays, changes and customer support.
- Maintain business, safety, accounting and legal records.
- Measure referral and marketing performance and improve the website.
- Prevent fraud, spam, misuse and security incidents.
When information is shared
CREST does not sell personal information. Information may be shared only as reasonably necessary with website hosting and form-processing providers, payment or communications providers, professional advisers, insurers, regulators, law enforcement, or a transportation provider involved in fulfilling a service you approved. These parties receive only the information reasonably needed for their role.
Storage and retention
Website requests are processed using service providers, including Netlify. CREST retains information only as long as reasonably necessary for the purposes described above, including reservation records, accounting, dispute resolution, safety and legal obligations. No method of storage or transmission is completely secure, but CREST uses reasonable safeguards appropriate to a small transportation business.
Your choices
You may ask to review, correct or delete personal information held by CREST, subject to records CREST must retain for legal, accounting, safety or legitimate business purposes. You may also opt out of nonessential marketing communications at any time. Call or text 970-319-6609 or use the ride-request form and state that your message concerns privacy.
Children
The website is intended for adults arranging transportation. CREST does not knowingly collect personal information directly from children under 13. A parent or guardian should provide any information needed to transport a minor.
Changes to this policy
CREST may update this policy as its services and providers change. The date shown at the top identifies the current version.